Library Tips and Information: Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

Virtual Reference Handbook: Interview and Information Delivery Techniques for the Chat and E-Mail Environments

List Price: $65.00



List Price: $65.00
Your Price: $65.00-
IM, e-mail, and chat reference is already here, but have you adapted your traditional reference interview and information provision skills to these new formats? ACRL online trainer and popular Internet workshop leader Diane Kovacs has assembled this handbook to help reference librarians develop the communication

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